craft
craft
We write review responses that are as unique as your hotel
We write review responses that are as unique as your hotel
We combine the best of AI and our multilingual team of expert writers to take care of your past guests - and convince your future ones.
We combine the best of AI and our multilingual team of expert writers to take care of your past guests - and convince your future ones.
Start free trial
The power of a
well-written response
The power of a
well-written response
We’re not just another AI tool. We’re human-first, and will guide you through it all
We’re not just another AI tool. We’re human-first, and will guide you through it all
We call it Radical Personalisation: We use your Hotel’s tone of voice, special characteristics and communications guidelines to craft each response in your own words.
We use your Hotel’s tone of voice and special characteristics to craft each response in your own words.
We use your Hotel’s tone of voice and special characteristics to craft each response in your own words.
We write the way you talk
We write the way you talk
Hi there!
Dear guest,
Dear guest,
O
O
We capture all your reviews online. We craft each response. You validate. We publish them.
Full-cycle service
After 10 years, we have the best team of native redactors working around the clock, in all languages.
AI + expert writers
salam
olá
witam
aloha
salam
olá
witam
aloha
Promoting your hotel is top of our list when replying to reviews. We thoughtfully insert relevant information in our responses, which are read by millions of undecided guests. It’s like advertising, but free.
Promoting your hotel is top of our list. We thoughtfully insert relevant info in our responses. Like advertising, but free.
Promoting your hotel is top of our list. We thoughtfully insert relevant information in our responses. It’s like advertising, but free.
Better than advertising
Future guests learn ⟶ Seaside rooms
Future guests learn ⟶ Seaside rooms
Replying to reviews of the world’s best hotels.
From small boutiques to big resorts
The best-kept secret of thousands of hotels
The best-kept secret of thousands of hotels
The best-kept secret of thousands of hotels
D
David, Digital Marketing Manager
Derby Hotels Collection
Thanks to Hotel Speaker we offer an excellent service to our hotel guests whilst saving lots of time for our own staff.
C
Cédric, General Manager
Château de Namur
I do not remember how I discovered Hotel Speaker but I know that this solution seemed evident. We were finally going to write consistent answers, in all languages, with exceptional customization and an enhancement of our qualities and all that quickly, usually within 24 hours of receiving the comment.
D
Dominique, General Manager
Holiday Inn Brussels Schuman
I was able to free up time to concentrate on my main tasks. The answers written by the team are very professional and produced in the client’s language.
S
Sonny, General Manager
The Social Hub
In this fast-pacing technical world everyone is searching for a personal approach, right? Thanks to Hotel Speaker we can reach easily a 100 % response coverage in a fast way. This all without losing all necessary insights we get from our guests. I’m impressed with the quality of how the system is responding in all languages. The interacting we get with our guests is amazing.
S
Steven, General Manager
Center Parcs Les Bois Francs
Using Hotelspeaker all our customers get a personalized and professional answer - in all languages, as if they were here!
M
Maribel, Director & General Manager
Precise Resort El Rompido
We're very happy to work with Hotel Speaker. So much so that we've implemented their tool to all the hotels in our Group. We fully recommend it.
E
Eva, General Manager
Ibis Antwerpen Centrum
Are you also, like me, suffering from a mild “writer’s block”? Or linguistically limited? Or just not having enough resources? Hotel Speaker has an AI solution: the website suggests several answers which you can alter or just copy. Easy peasy, really: In a matter of minutes you have replied to several reviews and all of them with different phrasings and in different languages. Isn’t that great?
S
Steven, General Manager
Center Parcs Les Bois Francs
We remain in full control while time is freed up to dedicate to our customers and the issues they raised in the reviews. Hence we see Hotel Speaker as an investment with an immediate RoI.
D
David, Digital Marketing Manager
Derby Hotels Collection
Thanks to Hotel Speaker we offer an excellent service to our hotel guests whilst saving lots of time for our own staff.
C
Cédric, General Manager
Château de Namur
I do not remember how I discovered Hotel Speaker but I know that this solution seemed evident. We were finally going to write consistent answers, in all languages, with exceptional customization and an enhancement of our qualities and all that quickly, usually within 24 hours of receiving the comment.
D
Dominique, General Manager
Holiday Inn Brussels Schuman
I was able to free up time to concentrate on my main tasks. The answers written by the team are very professional and produced in the client’s language.
S
Sonny, General Manager
The Social Hub
In this fast-pacing technical world everyone is searching for a personal approach, right? Thanks to Hotel Speaker we can reach easily a 100 % response coverage in a fast way. This all without losing all necessary insights we get from our guests. I’m impressed with the quality of how the system is responding in all languages. The interacting we get with our guests is amazing.
S
Steven, General Manager
Center Parcs Les Bois Francs
Using Hotelspeaker all our customers get a personalized and professional answer - in all languages, as if they were here!
M
Maribel, Director & General Manager
Precise Resort El Rompido
We're very happy to work with Hotel Speaker. So much so that we've implemented their tool to all the hotels in our Group. We fully recommend it.
E
Eva, General Manager
Ibis Antwerpen Centrum
Are you also, like me, suffering from a mild “writer’s block”? Or linguistically limited? Or just not having enough resources? Hotel Speaker has an AI solution: the website suggests several answers which you can alter or just copy. Easy peasy, really: In a matter of minutes you have replied to several reviews and all of them with different phrasings and in different languages. Isn’t that great?
S
Steven, General Manager
Center Parcs Les Bois Francs
We remain in full control while time is freed up to dedicate to our customers and the issues they raised in the reviews. Hence we see Hotel Speaker as an investment with an immediate RoI.
Increasing your sales,
one review at a time
Increasing your sales, one review at a time
Increasing your sales,
one review at a time
Don’t listen to us. Listen to the numbers
Don’t listen to us. Listen to the numbers
x2,5
time saved
More than double of time saved replying to reviews (based on a recent study by Barceló Hotels)
More than double of time saved replying to reviews (based on a recent study by Barceló Hotels)
89%
consumers
Consumers that are more likely to use a business that has responded to their reviews
Consumers that are more likely to use a business that has responded to their reviews
+24%
revenue
Impact on revenue of the largest hospitality company in Europe after using Hotel Speaker
Impact on revenue of the largest hospitality company in Europe after using Hotel Speaker
+24%
revenue
Impact on revenue of the largest hospitality company in Europe after using Hotel Speaker
The time-saving tool for Hotel Managers
The time-saving tool for Hotel Managers
The time-saving tool for Hotel Managers
1
1
Capturing reviews
Capturing reviews
We scan every corner of the web for reviews of your hotel. Booking.com, Google, trip advisor... you name it. Then we upload it to our dashboard
We scan every corner of the web for reviews of your hotel. Booking.com, Google, trip advisor... you name it. Then we upload it to our dashboard
2
2
Crafting each response
Crafting each reply
A thoughtful response is not for the guest who wrote the review, but for the thousands of potential guests who are might be about to book.
A thoughtful response is not for the guest who wrote the review, but for the thousands of potential guests who are might be about to book.
3
3
Asking for your validation
You validate
You’re in full control of each answer. We’ll notify you to get your thumbs up - or to amend, discard or ask for new answers until you’re satisfied.
You’re in full control of each answer. We’ll notify you to get your thumbs up - or to amend, discard or ask for new answers until you’re satisfied.
4
4
Posting on your behalf
Posting on your behalf
No copy pasting required. We automatically publish each response in the original review’s site. And done! You just saved lots of valuable time & money.
No copy pasting required. We publish each response in the original review’s site. And done! You just saved lots of valuable time & money.
Choose our platinum package
or ask us for a special quote
Choose our platinum package
or ask us for a special quote
Choose our platinum package
or ask us for a special quote
Try it for free, no credit card required.
Try it for free, no credit card required.
Try it for free, no credit card required.
Platinum
150€
10% Yearly discount
Monthly Price Breakdown
Complementary onboarding to create your 100% personalized AI with your own AI persona(brand guidelines, features, USP's, signature)
Automated capturing of all your reviews and surveys
Automated posting of your approved answers on all platfoms
(we are the only ones offering this!)
3 AI answer proposals per review
Choose your opening, body & closing
Review analytics
User friendly dashboard
Access to human redactors
Seasonal marketing messages
Management of rejected answers and review deletion
24/7 Support
Additional Properties
Get Platinum
start strong, cancel any time
Platinum
150€
10% Yearly discount
Monthly Price Breakdown
Complementary onboarding to create your 100% personalized AI with your own AI persona(brand guidelines, features, USP's, signature)
Automated capturing of all your reviews and surveys
Automated posting of your approved answers on all platfoms
(we are the only ones offering this!)
3 AI answer proposals per review
Choose your opening, body & closing
Review analytics
User friendly dashboard
Access to human redactors
Seasonal marketing messages
Management of rejected answers and review deletion
24/7 Support
Additional Properties
Get Platinum
start strong, cancel any time
Platinum
150€
10% Yearly discount
Monthly Price Breakdown
Complementary onboarding to create your 100% personalized AI with your own AI persona(brand guidelines, features, USP's, signature)
Automated capturing of all your reviews and surveys
Automated posting of your approved answers on all platfoms
(we are the only ones offering this!)
3 AI answer proposals per review
Choose your opening, body & closing
Review analytics
User friendly dashboard
Access to human redactors
Seasonal marketing messages
Management of rejected answers and review deletion
24/7 Support
Additional Properties
Get Platinum
start strong, cancel any time
250 monthly answered reviews included
250 monthly answered reviews included
Your personalised review ally
Your personalised review ally
Your personalised review ally
Unique responses
We focus on personalisation: we write the way you would
High-quality writing
Our expert redactors set us apart from other pure AI tools
State-of-the-art tech
We developed and own our AI of personas for each hotel
In all languages
A large team of native writers from all over the world
Fast turnaround, 24/7
Our worldwide team allows us to work around the clock
Thoughtful & Precise
Crafting empathetic and personal responses each time