WE RESPOND TO ALL PUBLIC REVIEWS & INTERNAL SURVEYS WITHIN 24 TO 48 HOURS
PERSONALIZED. FAST. CONSISTENT. IN ALL LANGUAGES. PROFESSIONALLY. 24/7
BACKED UP BY THE HOTELSPEAKER STATE-OF-THE-ART TECHNOLOGY® & SCIENTIFIC RESEARCH IN PARTNERSHIP WITH THE UNIVERSITY OF GHENT
OVER 1.500 HOTELS WORLDWIDE TRUST US
HOTELSPEAKER DRIVES MORE ONLINE RESERVATIONS !
We all know the impact of reviews & how we as hotel owners respond to them . Using Hotelspeaker all our customers get a personalized and professional answer - in all languages, as if they were here! We remain in full control while time is freed up to dedicate to our customers and tackle the issues our customers raised in the reviews. Hence we see Hotelspeaker as an investment with an immediate RoI.
STEVEN HAMEEUW - General Manager Center Parcs Les Bois Francs chez Groupe Pierre & Vacances - Center Parcs
Human care of your reviews enhanced by state-of-the-art technology®
We are a human/tech company responding to customer reviews on behalf of the management.
We combine AI and a large team of expert writers, to analyze every review with the utmost care and craft a personal response in the review’s language. A simple dashboard allows management to access the response, modify or validate it so that it can be rapidly posted. Our service can also be integrated via API in other platforms to ensure a seamless UX.
We offer different levels of personalization to suit your needs & budget.
HOW DOES IT WORK?
Hotelspeakers’ technology® explores forums and social media and picks reviews written by customers.
Hotelspeaker saves the time a manager doesn’t have on crafting the best personal answer: decoding the mood of the reviewer, choosing the relevant vocabulary and tone of voice for the message.
Management is notified when a response to a review is available for validation.
Future customers rely on reviews more than anything else!
Responding to reviews shows the company cares about the customer feedback. Responding fast and personally, in the language of the client and with the tone of voice that reflects the company positioning is an ART.
Many studies show that responding consistently will increase sales.
At HOTELSPEAKER we Have proven that RESPONDING TO reviews
Happy Customers of Hotelspeaker®
"An impressive time saver"
I was able to free up time to concentrate on my main tasks. The answers written by the team are very professional and produced in the client’s language. You have shown great flexibility in adapting the answers to my preferences. Well done! I recommend your services to all hotels in our group