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craft

craft

We write review responses that are as unique as your hotel

We write review responses that are as unique as your hotel

We combine the best of AI and our multilingual team of expert writers to take care of your past guests - and convince your future ones.

We combine the best of AI and our multilingual team of expert writers to take care of your past guests - and convince your future ones.

Start free trial now

The power of a
well-written response

The power of a
well-written response

We’re not just another AI tool. We’re human-first, and will guide you through it all

We’re not just another AI tool. We’re human-first, and will guide you through it all

We call it Radical Personalisation: We use your Hotel’s tone of voice, special characteristics and communications guidelines to craft each response in your own words.

We use your Hotel’s tone of voice and special characteristics to craft each response in your own words.

We write the way you talk

We write the way you talk

Hi there!

Dear guest,

Dear guest,

O

O

We capture all your reviews online. We craft each response. You validate. We publish them.

Full-cycle service

After 10 years, we have the best team of native redactors working around the clock, in all languages.

AI + expert writers

salam

olá

witam

aloha

salam

olá

witam

aloha

Promoting your hotel is top of our list when replying to reviews. We thoughtfully insert relevant information in our responses, which are read by millions of undecided guests. It’s like advertising, but free.

Promoting your hotel is top of our list. We thoughtfully insert relevant info in our responses. Like advertising, but free.

Promoting your hotel is top of our list. We thoughtfully insert relevant information in our responses. It’s like advertising, but free.

Better than advertising

Future guests learn ⟶ Seaside rooms

Future guests learn ⟶ Seaside rooms

Replying to reviews of the world’s best hotels.
From small boutiques to big resorts

Book a demo call

The best-kept secret of thousands of hotels

The best-kept secret of thousands of hotels

The best-kept secret of thousands of hotels

  • D

    David, Digital Marketing Manager

    Derby Hotels Collection

    Thanks to Hotel Speaker we offer an excellent service to our hotel guests whilst saving lots of time for our own staff.

  • C

    Cédric, General Manager

    Château de Namur

    I do not remember how I discovered Hotel Speaker but I know that this solution seemed evident. We were finally going to write consistent answers, in all languages, with exceptional customization and an enhancement of our qualities and all that quickly, usually within 24 hours of receiving the comment.

  • D

    Dominique, General Manager

    Holiday Inn Brussels Schuman

    I was able to free up time to concentrate on my main tasks. The answers written by the team are very professional and produced in the client’s language.

  • S

    Sonny, General Manager

    The Social Hub

    In this fast-pacing technical world everyone is searching for a personal approach, right? Thanks to Hotel Speaker we can reach easily a 100 % response coverage in a fast way. This all without losing all necessary insights we get from our guests. I’m impressed with the quality of how the system is responding in all languages. The interacting we get with our guests is amazing.

  • S

    Steven, General Manager

    Center Parcs Les Bois Francs

    Using Hotelspeaker all our customers get a personalized and professional answer - in all languages, as if they were here!

  • M

    Maribel, Director & General Manager

    Precise Resort El Rompido

    We're very happy to work with Hotel Speaker. So much so that we've implemented their tool to all the hotels in our Group. We fully recommend it.

  • E

    Eva, General Manager

    Ibis Antwerpen Centrum

    Are you also, like me, suffering from a mild “writer’s block”? Or linguistically limited? Or just not having enough resources? Hotel Speaker has an AI solution: the website suggests several answers which you can alter or just copy. Easy peasy, really: In a matter of minutes you have replied to several reviews and all of them with different phrasings and in different languages. Isn’t that great?

  • S

    Steven, General Manager

    Center Parcs Les Bois Francs

    We remain in full control while time is freed up to dedicate to our customers and the issues they raised in the reviews. Hence we see Hotel Speaker as an investment with an immediate RoI.

Increasing your sales,
one review at a time

Increasing your sales, one review at a time

Increasing your sales,
one review at a time

Don’t listen to us. Listen to the numbers

Don’t listen to us. Listen to the numbers

x2,5

time saved

More than double of time saved replying to reviews (based on a recent study by Barceló Hotels)

More than double of time saved replying to reviews (based on a recent study by Barceló Hotels)

89%

consumers

Consumers that are more likely to use a business that has responded to their reviews

Consumers that are more likely to use a business that has responded to their reviews

+24%

revenue

Impact on revenue of the largest hospitality company in Europe after using Hotel Speaker

+24%

revenue

Impact on revenue of the largest hospitality company in Europe after using Hotel Speaker

+24%

revenue

Impact on revenue of the largest hospitality company in Europe after using Hotel Speaker

The time-saving tool for Hotel Managers

The time-saving tool for Hotel Managers

The time-saving tool for Hotel Managers

1

1

Capturing reviews

Capturing reviews

We scan every corner of the web for reviews of your hotel. Booking.com, Google, trip advisor... you name it. Then we upload it to our dashboard

We scan every corner of the web for reviews of your hotel. Booking.com, Google, trip advisor... you name it. Then we upload it to our dashboard

2

2

Crafting each response

Crafting each reply

A thoughtful response is not for the guest who wrote the review, but for the thousands of potential guests who are might be about to book.

A thoughtful response is not for the guest who wrote the review, but for the thousands of potential guests who are might be about to book.

3

3

Asking for your validation

You validate

You’re in full control of each answer. We’ll notify you to get your thumbs up - or to amend, discard or ask for new answers until you’re satisfied.

You’re in full control of each answer. We’ll notify you to get your thumbs up - or to amend, discard or ask for new answers until you’re satisfied.

4

4

Posting on your behalf

Posting on your behalf

No copy pasting required. We automatically publish each response in the original review’s site. And done! You just saved lots of valuable time & money.

No copy pasting required. We publish each response in the original review’s site. And done! You just saved lots of valuable time & money.

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Pricing built around your review volume
Three tiers, one standard

Pricing built around your review volume
Three tiers, one standard

Pricing built around your review volume
Three tiers, one standard

Every plan includes automated review capture, tailored AI responses and publishing across connected platforms.

Every plan includes automated review capture, tailored AI responses and publishing across connected platforms.

Every plan includes automated review capture, tailored AI responses and publishing across connected platforms.

Lobby · up to 150 responses/month

75€

€67.50/month when billed yearly

Extended

Full response service: revenue-impacting AI responses from your own AI persona, published automatically on all platforms

Reputation Analysis: review performance, your rating and volume tracked over time

Human editors and quality checks available on demand

Live chat with our customer care experts: connections, your AI persona, settings and anything else you need

Overages & add-ons

Start free trial

14 days, no credit card required

Floor · up to 300 responses/month

180€

€162/month when billed yearly

Extended

Everything included in Lobby +

Reputation Analysis: sentiment and theme breakdown across every review, in the guests’ own words

Competitor benchmarking against the hotels around you, plus benchmarking across your own properties and your group

Shareable reporting dashboards

Action plans with targets, owners and tracked follow-up

Overages & add-ons

Start free trial

14 days, no credit card required

Penthouse · up to 500 responses/month

250€

€225/month when billed yearly

Extended

Everything included in Floor +

Reputation Analysis: tailor your own benchmarking groups, by property, brand, region or competitive set

AI concierge: ask questions of your guest feedback and get answers back

Clear AI suggestions on what to fix, and in what order

Priority support and quarterly review with your account team

Overages & add-ons

Start free trial

14 days, no credit card required

Prices exclude VAT. Tiers are based on total monthly responses. Responses beyond your allowance are billed per response at your tier’s rate, and annual billing takes 10% off. Chains and larger portfolios receive tailored group pricing, as do seasonal hotels whose volume is concentrated in part of the year.

Your personalised review ally

Your personalised review ally

Your personalised review ally

Unique responses

We focus on personalisation: we write the way you would

High-quality writing

Our expert redactors set us apart from other pure AI tools

State-of-the-art tech

We developed and own our AI of personas for each hotel

In all languages

A large team of native writers from all over the world

Fast turnaround, 24/7

Our worldwide team allows us to work around the clock

Thoughtful & Precise

Crafting empathetic and personal responses each time