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We write responses to your reviews and turn them into sales
Who are we?
Technology-enhanced human care of your hotel reviews.
We are a social listening tech company responding to guest reviews on behalf of hotel management. Our team is comprised of 100 expert writers who analyse every review with the utmost care and craft a personal response in the reviewer’s language. A simple dashboard allows hotel management to access the response, modify or validate it so that it can be rapidly posted.
We respond to all public reviews & internal guest surveys within 24 to 48 hours. Fast. Consistent. In all languages. Professionally. Personalized. 24/7. Backed up by scientific research in partnership with the University of Ghent.

Our Belief
At Hotelspeaker we believe that well-managed reviews will increase sales.
Future guests rely on reviews more than anything else before booking a room.
Responding to reviews show the hotel cares about the customer feedback. Responding fast and personally, in the language of the client and with the tone of voice that reflects the hotel positioning is an ART.
Many studies show that responding consistently will increase occupancy rate.
Properties that responded to over 50% of social reviews grew occupancy rates by 6.4% points, more than twice the rate of properties that largely ignored social media reviews
Medallia Study: Responding to Social Media Boosts a Company’s Bottom Line
How does it work?
Hotelspeaker’s technology explores forums and social media and picks reviews written by customers.
Our technology enables our writers to spend time a hotelmanager doesn’t have on crafting the best personal answer: decoding the mood of the reviewer, choosing the relevant vocabulary and tone of voice for the message.
Hotel management is notified when a response to a review is available for validation. The hotel manager can either release it, modify it directly or ask Hotelspeaker for an alternative response.

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CONTACT US
+34/685 33 89 91 (ES) – 33/(0)1/77 69 64 33 (FR) – +32/(0)475/73 30 01 (BE)
Calle Mallorca 277 – 08037 Barcelona – Spain
Ampla House – Coupure Rechts 88 – 9000 Ghent – Belgium
Rue de la Boëtie 128 – 75008 Paris – France
©Hotelspeaker 2019