“Thanks to our cooperation, I created extra time and can concentrate more on the key aspects of my role.  Having your organisation answering my reviews, differentiates me more from my competition.  Return on investment guaranteed as potential bookers appreciate reactions of a GM.    The answers produced by your team are very professional and in the language of the guest, we could only do the most common languages. What was great to see was the flexibility you showed in adapting the answers to my preferences.  Well done.  We did also agree that you integrate our USP’s as a commercial message in the reviews.  Your team well embraced this challenge and still kept the essence of a review. I highly recommend your organisation to all the hotels in our group who are not cooperating with you.
” Dominique Verniers, General Manager, Holiday Inn Brussels Schuman
 “Given that responding to all reviews in all languages is very difficult and time-consuming, we looked to Hotelspeaker to help us on this task. After a trial period, it became clear that Hotelspeaker had the ability to offer a completely personalized, high-level service, in line with our company and hotel guests’ expectations. The service is the perfect complement to existing review analytics software suites like Reviewpro and Trustyou. The implementation was very quick – in less than a week Hotelspeaker onboarded all our hotels, apartments and lofts. Thanks to Hotelspeaker we offer an excellent service to our hotel guests whilst saving lots of time for our own staff” David Martinez i Urgell, Digital Marketing & eCommerce Manager, Press release
“Gezien het zeer moeilijk is om alle beoordelingen in alle talen te beantwoorden, hebben wij Hotelspeaker uitgekozen om ons hierbij te helpen. Na een proefperiode werd het duidelijk dat Hotelspeaker de competentie heeft om een volledig gepersonaliseerde service van hoog niveau te bieden die in de lijn ligt van de verwachtingen van ons bedrijf en van onze gasten. De service is de perfecte aanvulling op bestaande analysesoftware voor online beoordelingen zoals Reviewpro and Trustyou. De implementatie ging zeer snel - in minder dan een week tijd konden wij van start gaan. Dankzij Hotelspeaker bieden wij onze hotelgasten een excellente service en besparen we ons eigen team heel veel tijd," zegt Stéphane De Bruyn, managing director bij Ramada Brussels Woluwe . Persbericht Ramada Brussels Woluwe

 Nous avons interviewé Monsieur Cédric VANDERVAEREN, le directeur général du Château de Namur, un hôtel 4* avec restaurant gastronomique qui est aussi une école d'application pour l'école hôtelière
provinciale de Namur et les étudiants du Bachelor en Management hôtelier. Pour la gestion de sa ereputation, l'hôtel fait notamment appel à la solution HotelSpeaker. Interview Cédric Vandervaeren