Our Service

We respond on your behalf to all your public reviews.

We prepare each answer within 48hrs, consistent, in all languages, professionally and personalised.

To remain in total control of what is written about your hotel, the answer only gets published after your approval.

Responding to reviews is important

Online reviews are important to your business.

90% of people say online reviews influence their purchase decision
40% of travelers form an opinion by reading 1-3 reviews
Number of reviews increasing 20-30% annually

Responding to these reviews is equally important, as it boosts your online reputation and your reservations.

77% of travellers refer to the reviews of a hotel before booking
68% of these choose a hotel that responds to reviews
79% of travelers are reassured by a response to a negative comment
responding confirms a positive review and corrects or clarifies a negative review
key words in the responses positions hotels on search engines

Why responding is difficult

The response needs to be written in the same language as the review, without errors
Be personal & specific
70 % of travelers do not like defensive, aggressive or negative answers
The response needs to be written with a high degree of emotional intelligence using a rich vocabulary (empathy)
Time constraint: it is proven that fast responses lead to more bookings

Our approach

We write your personalised and effective responses in 4 steps:

WE CAPTURE ALL REVIEWS

Several times per day, we scan all sites likely to talk about your establishment: Tripadvisor, Booking, Expedia, etc.

We detect a new review as soon as it is published. We read it and notify you according to its degree of importance or harmfulness.

WE RESPOND

Our editors write a response in the same language as the review. We submit it to you for your approval. You retain absolute control of the response that will be made in your name.

If needed, we translate the final answer into the original language of the review.

THE HOTEL MANAGER APPROVES

Several times per day, we scan all sites likely to talk about your establishment: Tripadvisor, Booking, Expedia, etc.

We detect a new review as soon as it is published. We read it and notify you according to its degree of importance or harmfulness.

RESPONSES ARE PUBLISHED

Several times per day, we scan all sites likely to talk about your establishment: Tripadvisor, Booking, Expedia, etc.

We detect a new review as soon as it is published. We read it and notify you according to its degree of importance or harmfulness.

HOTELSPEAKER PROVIDES REAL-TIME ANALYTICS

Several times per day, we scan all sites likely to talk about your establishment: Tripadvisor, Booking, Expedia, etc.

We detect a new review as soon as it is published. We read it and notify you according to its degree of importance or harmfulness.

We believe we can truly offer a meaningful service to hotels, as we often hear the following from hotel managers when we talk about online reviews:

Benefits for the Hotel

Benefits of working with Hotelspeaker:

Personal and specific approach for each hotel
Significant gain of time, allowing managers to focus on their core tasks
We respond in all languages
We respond very fast: max 48h
Answers which are: creative, objective and consistent
Non-stop service, all year round
Our responses can include subtle marketing messages to better position the hotel
A userfriendly dashboard which allows the hotel to remain in total contral of what is written about
their hotel, and which gives an overview of the online reputation of the hotel

 

In a nutshell:

Offering an end-to-end, customized / personalized service to hotels
Controlling and improving the online reputation of the hotel
Increasing number of new bookings

Pricing

Pricing varies in function of the number of reviews your hotels receives and/or the number of
rooms. Therefore, please click here if you would like us to calculate your personalised offer.