Suspicion or Expectation? On Credibility and Gender

Posted Leave a commentPosted in Reputation management, Survey - Research

Suspicion or Expectation? On Credibility and Gender Recent studies show that no less than 84% of online readers consider electronic word of mouth advertising to be just as reliable as its traditional counterpart. This confirms the importance of online visibility for hotels and of responding to comments, especially since Andy from Amsterdam’s comments are considered […]

How to reply (and not to reply) to reviews? Part 2: a personalized communication style

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How to reply (and not to reply) to reviews? Part 2: a personalized communication style In one of our first blog posts, we mentioned that Hotelspeaker aims to respond to reviews in a personalized manner. In the message greeting we use the guest’s name, if possible. We specifically address every element the guest mentions in […]

Interview of Cédric VANDERVAEREN, Managing Director of the Château de Namur

Posted Leave a commentPosted in News Hotelspeaker, Reputation management

In Namur (Belgium), online reputation management and the tools that come with it are an integral part of hotel education. We interviewed Mr. Cédric VANDERVAEREN, the Managing Director of the Château de Namur, a four-star hotel with a gastronimic restaurant. The hotel also hosts the provincial hotel school of Namur, where students can earn their […]

A redistribution of the ever increasing number of hotel reviews

Posted Leave a commentPosted in News Hotelspeaker, Reputation management

A redistribution of the ever increasing number of hotel reviews Hotelspeaker accompanies you on the opinion platforms that matter! The 2018 Global Hotel Reputation Benchmark Report published by Revinate presents the new trends in online hotel reviews and highlights 2 major events for 2017: 1 / An ever-increasing volume: According to the above study that […]