HOW HOTELSPEAKER RESPONDS TO BAD REVIEWS Who? How? For Whom? Who is expressing themselves? We reply as a representation for the establishment. It’s good to use ‘we’ when we are talking on behalf of the hotel. Your answer will not be considered as a personal retort. We use a polite and kind tone The tone […]
WHY RESPOND TO REVIEWS…EVEN POSITIVE ONES? A HIGHLY COMPETITIVE ENVIRONMENT 90% of travelers read from 6 to 12 reviews before deciding on a reservation. A hotel’s online reputation presents a major challenge. Collecting reviews (positive ones, if possible) is therefore necessary. There remains a final task for the hotel manager, and not a small one: replying […]
Visit us at Food Hotel Technology – 28th and 29th of November in Paris Event Center Hotelspeaker is proud to be be an exhibitor at the first fair 100% centered around digital technology at the service of hotels. Click here for more information. See you there !