How to reply (and not to reply) to reviews? Part 2: a personalized communication style

Posted Posted in Reputation management, Survey - Research

How to reply (and not to reply) to reviews? Part 2: a personalized communication style In one of our first blog posts, we mentioned that Hotelspeaker aims to respond to reviews in a personalized manner. In the message greeting we use the guest’s name, if possible. We specifically address every element the guest mentions in […]

Interview of Cédric VANDERVAEREN, Managing Director of the Château de Namur

Posted Posted in News Hotelspeaker, Reputation management

In Namur (Belgium), online reputation management and the tools that come with it are an integral part of hotel education. We interviewed Mr. Cédric VANDERVAEREN, the Managing Director of the Château de Namur, a four-star hotel with a gastronimic restaurant. The hotel also hosts the provincial hotel school of Namur, where students can earn their […]