A redistribution of the ever increasing number of hotel reviews

Posted Posted in News Hotelspeaker, Reputation management

A redistribution of the ever increasing number of hotel reviews Hotelspeaker accompanies you on the opinion platforms that matter! The 2018 Global Hotel Reputation Benchmark Report published by Revinate presents the new trends in online hotel reviews and highlights 2 major events for 2017: 1 / An ever-increasing volume: According to the above study that […]

Why respond to reviews…even positive ones?

Posted Posted in Reputation management

WHY RESPOND TO REVIEWS…EVEN POSITIVE ONES? A HIGHLY COMPETITIVE ENVIRONMENT 90% of travelers read from 6 to 12 reviews before deciding on a reservation. A hotel’s online reputation presents a major challenge. Collecting reviews (positive ones, if possible) is therefore necessary. There remains a final task for the hotel manager, and not a small one: replying […]