Cultural differences in reviews: fact or fiction?

Posted Leave a commentPosted in Reputation management

Cultural differences in reviews: fact or fiction? We’ve all heard the clichés about the Italian temperament: Italians are supposed to be very passionate, using elaborate gestures and even swear words, for example in traffic. But are these clichés confirmed when we analyze negative hotel reviews of Italian customers, comparing them to Dutch or British reviews? […]

5 Tips to step up your online reputation management

Posted Posted in Reputation management

5 Tips to step up your online reputation management Online reviews and ranking sites, like TripAdvisor, have changed hotel reputation management beyond recognition. As a hotelier you might have already experienced the positive or negative snowball effect of TripAdvisor rankings and ratings in terms of your finances, hotel occupancy rate or bookings. In other words, […]

ITH and Hotelspeaker unite to optimise responses to customer feedback

Posted Posted in News Hotelspeaker

The Instituto Tecnológico Hotelero (ITH), joins Hotelspeaker as an innovative partner in the use of new technologies and hotel operations. The aim is to manage the online reputation of establishments in the tourist industry, by using their system to provide personalised responses to all reviews received from a range of booking providers quickly and consistently, in multiple […]