WHY RESPOND TO REVIEWS…EVEN POSITIVE ONES! A HIGHLY COMPETITIVE ENVIRONMENT 90% of travelers read from 6 to 12 reviews before deciding on a reservation. A hotel’s online reputation presents a major challenge. Collecting reviews (positive ones, if possible) is therefore necessary. There remains a final task for the hotel manager, and not a small one: replying […]
Visit us at Food Hotel Technology – 28th and 29th of November in Paris Event Center Hotelspeaker is proud to be be an exhibitor at the first fair 100% centered around digital technology at the service of hotels. Click here for more information. See you there !
Managing online reviews and customer feedback is one of the biggest investment priorities for hospitality brands and organizations in 2016. According to travel site TripAdvisor, as much as 93 percent of executives consider the improvement and management of their online reviews as the most important factor to the future of their business. Survey results show […]