How Hotelspeaker responds to bad reviews

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HOW HOTELSPEAKER RESPONDS TO BAD REVIEWS    Who?  How? For Whom? Who is expressing themselves? We reply as a representation for the establishment. It’s good to use ‘we’ when we are talking on behalf of the hotel. Your answer will not be considered as a personal retort. We use a polite and kind tone The tone […]

Why respond to reviews…even positive ones?

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WHY RESPOND TO REVIEWS…EVEN POSITIVE ONES? A HIGHLY COMPETITIVE ENVIRONMENT 90% of travelers read from 6 to 12 reviews before deciding on a reservation. A hotel’s online reputation presents a major challenge. Collecting reviews (positive ones, if possible) is therefore necessary. There remains a final task for the hotel manager, and not a small one: replying […]