ITH and Hotelspeaker unite to optimise responses to customer feedback

Posted Leave a commentPosted in News Hotelspeaker

The Instituto Tecnológico Hotelero (ITH), joins Hotelspeaker as an innovative partner in the use of new technologies and hotel operations. The aim is to manage the online reputation of establishments in the tourist industry, by using their system to provide personalised responses to all reviews received from a range of booking providers quickly and consistently, in multiple […]

Hotelspeaker and Ghent University join hands

Posted Leave a commentPosted in News Hotelspeaker

Hotelspeaker and Ghent University join hands Hotelspeaker and Ghent University join hands and will start cooperating over the next two years. The goal of this partnership is to contribute to generating and spreading research-based knowledge on online reviews and reputation management in the touristic sector. A number of researchers at the department of Translation, Interpreting […]

Suspicion or Expectation? On Credibility and Gender

Posted Leave a commentPosted in Reputation management, Survey - Research

Suspicion or Expectation? On Credibility and Gender Recent studies show that no less than 84% of online readers consider electronic word of mouth advertising to be just as reliable as its traditional counterpart. This confirms the importance of online visibility for hotels and of responding to comments, especially since Andy from Amsterdam’s comments are considered […]

How to reply (and not to reply) to reviews? Part 2: a personalized communication style

Posted Leave a commentPosted in Reputation management, Survey - Research

How to reply (and not to reply) to reviews? Part 2: a personalized communication style In one of our first blog posts, we mentioned that Hotelspeaker aims to respond to reviews in a personalized manner. In the message greeting we use the guest’s name, if possible. We specifically address every element the guest mentions in […]

Interview of Cédric VANDERVAEREN, Managing Director of the Château de Namur

Posted Leave a commentPosted in News Hotelspeaker, Reputation management

In Namur (Belgium), online reputation management and the tools that come with it are an integral part of hotel education. We interviewed Mr. Cédric VANDERVAEREN, the Managing Director of the Château de Namur, a four-star hotel with a gastronimic restaurant. The hotel also hosts the provincial hotel school of Namur, where students can earn their […]